If for any reason you’re unhappy with your purchase, you can return the items within 15 days after delivery. Products made to individual customers order are not refundable (2 letter play carpets & Full name carpets).
The items must be returned in the same condition as sent (meaning undamaged and no stains). The customer will be held accountable for any decrease in value caused by improper use of the items.There may be additional costs. The customer is responsible for shipping the items he or she wishes to return. All cost are on behalf of the customer. We advise you to ship the items with proof of posting.
Can I return or exchange items that were purchased on sale?
All sale items can ONLY be exchanged.